An internal investigation found that the Member did not breach any section of the Code of Conduct for Members of the Immigration and Refugee Board of Canada (the Code).
The Complainant was a refugee claimant whose case was heard by a Member of the Refugee Protection Division. The Complainant alleged that the Member was very rude and was not listening or understanding them.
The Ombudsperson's investigation report concluded that:
- The allegation in the complaint was put forward during the hearing and the Member made attempts to understand the Complainant's concerns.
- Throughout the hearing, the Member was courteous and respectful. Attempts were made to accommodate the Complainant so that they could participate effectively in the hearing.
The Chairperson agreed with the conclusions of the investigation and found that there were no breaches of the Code.